Individual Visits

Individual students visiting the SCRC may choose to consult with a conflict professional in exploring options, resources, and support for their concerns or issue. SCRC does provide private consultation and conflict coaching for individuals wishing to enhance their communication and conflict management skills.

While visiting the SCRC you can expect:

  • to meet in a private, safe, and inclusive space
  • an impartial perspective
  • support in conflict navigation
  • option exploration in approach and strategy;
  • and referrals to other appropriate resources.

Regardless of the service, SCRC values a student-driven process by which the approach and strategy are tailored to the individual need or interest. Visits to the office do not oblige any individual to participate in services.

Groups Visits and Student Organizational Work

In addition to individual visits, the SCRC works with student groups and organizations. In group work, we value a collaborative approach that seeks to meet the interests and needs of all individuals involved, creating better working relationships and student partnerships.

We work with small and large groups in facilitating:

  • collaborative decision-making
  • bylaws
  • effective communication
  • groups norms and expectations
  • future planning and goal setting.


A consultation is a chance to privately discuss any university-related concern or issue with an impartial SCRC staff member. The consultation is an opportunity to gain more information and explore options for addressing the reason for visiting the office. Meeting with anyone from the office does not oblige anyone to participate in any resolution process, whether formal or informal.

Conflict Coaching

Conflict Coaching is a private, voluntary, one-on-one service provided by an impartial SCRC staff member to help address any present or anticipated university-related concern or issue. The model is to coach individuals in gaining clarity and comprehension, identifying choices or options, enhancing communication, and developing conflict management skills and strategies so that the individual can constructively engage in and address their concerns or issues at their own pace and approach. The intent is to empower people in conflict management skills and provide a sounding board for developing a preventative or strategic address to conflict.


Mediation is a private, informal, and voluntary process that is guided by an impartial conflict professional to help participants resolve an ongoing issue or concern. The mediator will help facilitate a discussion to identify areas of concern, agreement, interest and commonality, narrow divergence, and work to generate options for mutual resolution or compromise. The goal of mediation is to restore respectful dialogue, and for individuals to collaboratively find a mutually satisfactory outcome to either improve or extinguish the ongoing issue or concern. The ultimate idea is to create a sustainable resolution that meets the interests of all individuals involved.


Facilitation is informal, yet the procedurally structured process that assists groups in respectful dialogue, collaborative decision-making, resetting group norms and expectations, future planning, or through complex issues. The facilitation is guided by an impartial conflict professional in the effort to help two or more people achieve mutual understanding or reach a decision. The goal of facilitation is to help groups efficiently and collaboratively work together toward their larger common goals and interests.

Restorative Justice

Restorative Justice is a formal process of reparations for harm or violations. As the only formal SCRC process, RJ shares a partnership with the Eugene Municipal Court and the Office of Student Conduct and Community Standards in providing a unique, alternative address to student violations. The process involves a restorative approach to learn more about the impact of the harm and accept accountability for the reparations. It is meant to allow individuals a chance to clarify intent, and own responsibility, understand the impact and find a creative means for repair. It is important to note that RJ is not a healing process; rather, a restorative process with the goals of addressing harm and repairing relationships. 

Neutral Observer

The Neutral Observer service is to provide student groups and organizations or campus events with an impartial conflict professional who is trained to objectively observe any university-related event. A neutral observer can examine an event from a detached personal space to document the facts. By doing so, the goal is to gain a clear understanding of the event or issues, if any, and to mitigate a biased retelling of the event