Will my visit to Student Conflict Resolution Center be kept private?
In most circumstances, your visit will be kept private. Exceptions under the law include a court order, imminent danger to yourself and others, child abuse, and discrimination. These must be reported to the Office of Affirmative Action and Equal Opportunity and/or another appropriate authority. If your situation does not involve any of these circumstances, then all contacts, records, and communications will be kept private and destroyed after your case is closed.
If you would prefer full confidentiality privileges, please contact the Ombuds Program, the Crisis Intervention and Sexual Violence Support Services, Student Survivor Legal Services or the Office of Student Advocacy.
As a student, if I have a discipline record, will SCRC look at it?
No. We will only view information that you bring to us or that is gathered with your consent during our time working together.
I’m a faculty member. Are your services available to me?
If you are seeking guidance on how to work with students, we are available to help. Otherwise, if you are seeking services regarding other personal or professional matters please contact the Ombuds Program.
Can I get legal advice from SCRC?
No, please contact ASUO Legal Services.
Is there a charge for your services?
Our services are free to all students.
What kind of conflict can the SCRC help me with?
Anything related to your experience at the University including:
- Interpersonal conflict with students
- Grade appeals
- Roommate arguments
- Conflicts with a graduate advisor, faculty, staff, or University supervisor
- Conduct or other University policies
- And others
What happens when I contact SCRC?
You can call ahead to set up an appointment or send us an email. We do recommend calling as it is more private than email. On first contact, we will consult with you to learn about your particular situation and come up with service options that could best help you.
What options are available to help me deal with conflict?
SCRC offers mediation, facilitation, conflict coaching, and restorative justice services to deal with conflict. We also offer preventative conflict opportunities like skill-building training.
What does individual consultation involve?
In a consultation, an SCRC staff member listens to you describe the circumstances around your conflict. You can share your experience with the staff member, your thoughts and feelings, and what kind of resolution you want to work towards. The staff member may ask questions to ensure their understanding. They can then assist you in selecting an appropriate service based on your needs.
What is mediation?
Mediation is a meeting between two (or more) people who are having trouble working through a conflict. The discussion is facilitated by a mediator who is neutral to the parties and impartial to the outcome. The mediator encourages the parties to share perspectives, check for understanding, and look for a resolution that will work for both.
Why should I participate in mediation?
Mediation is helpful if you are in a conflict that is hard to get out of. Maybe feelings are hurt, and maybe you both have very different opinions or perspectives. Mediators help to keep a discussion respectful and on track.
How long does mediation take?
We expect mediations to take about an hour.
What is conflict coaching?
Conflict coaching is defined as a set of skills and strategies used to support peoples' ability to engage in, manage, or productively resolve conflict. In this process, the conflict coach works one-on-one with a coachee experiencing conflict with another person.
What if there are more than two of us with a problem?
There are options. You can come in alone and build conflict management skills with a conflict coach. Depending on the scope of the problem, mediation or facilitation may be appropriate. Have a consultation with us and we can best determine how to move forward.